Patients’ Rights and Responsibilities
- Rights to Access to care
- Right to Respect and dignity
- Right to Privacy and Confidentiality
- Right to Personal safety and security
- Right to Identity
- Right to Information
- Right to consent
- Right to Consultation
- Right to Transfer and Continuity of care
- Right to Complaint process
- Patient should provide complete and accurate information including patient’s full name, address, telephone numbers, age, insurance details, and other information according to the requirement of the hospital.
- Patient should provide accurate information about hisor her health, including past illness or health problems, hospitalisation, allergies and current or past use of medication.
- Patient should read and understand all medical forms including consent forms thoroughly before signing.
- Patient should follow the prescriptions and agree with the treatment plan, and comply with the instructions given.
- Patient should keep up the appointments made, or notify the hospital or clinic as early as possible if they are unable to keep up.
- Patient should not ask healthcare providers to prove incorrect information, receipts or certificates.
- Patients should not litter the hospital and use garbage bins to put waste. This will help the hospital authorities in keeping the hospital and its surroundings clean.
- No one is allowed to smoke or spit inside the hospital premises.
- Patients and visitors should provide useful feedback and constructive suggestions regarding the quality and extent of services available at the hospital.
- Patient’s caretakers should ensure that payment of the bills is made on time as per the hospital’s policy.
- Visitors and patients should treat the hospital staff and other patients with dignity and respect.
- Patients and visitors should follow the hospital rules concerning attendants, visiting hours and patient conduct.
- No one is allowed to damage hospital property out of frustration, anger or due to any untoward incident.
- Visitors and patients are refrained from bringing alcohol, drugs or weapons into the hospital.
- Patients and their attendants should leave their jewellery and valuables at home and bring only items necessary for the hospital stay.